Special training

Making a call

• The phone as a means of communication
• Rules on the phone
• Behaviour on the phone
• Efficient communication management on the phone

Moderation training

• Behaviour during moderation
• Techniques of moderation
• Procedure of moderation during a meeting

Conflict management

• Causes and triggers of conflicts
• Conflicts as opportunity to learn to understand
• Coping with conflicts

Decision making

• Techniques of decision making
• Recognizing target and performance
• Reaching the goal faster by creativity

Time management

• Personal opinion of time management
• Analysis of time and things that steal your time
• Techniques and methods for a better handling of time as a resource

Dealing with cultural differences

• Analysing personal culture specific patterns of thinking and acting
• Learn to understand the logic in different thinking systems for a smooth cooperation with people with different cultural backgrounds

Customer specific workshops

• According to your individual requirements