Customer specific trainings

Our customer specific trainings can be adjusted completely to you requests and demands. Whenever possible and wherever necessary, we use special potential analyzes before the training starts in order to create a profile of strengths and weaknesses and use it as a basis for a competency-based human resource development. Thus, we can meet everyone on an individual level.

Our motto: Qualification made-to-measure instead of "watering can" principle!

 
 
Customer specific trainings
 
 
 
 

Strategic thinking is extremely important for the implementation of corporate objectives. Those who understand the strategic challenges and contexts of specific business areas will gain a deep understanding of company decisions. The participants will acquire “strategic competence” in this training. They will learn the main contents, processes and methods of strategy development, which contribute to the improvement of productivity and efficiency. In addition, they learn how to analyze strategic opportunities systematically and to develop and implement initiatives successfully. Thus, they gain strategic skills and a better business understanding. Moreover, they generate ideas in order to better organize their own working area. 

 

Content:

  • Prerequisites for the successful implementation
  • Develop process understanding
  • Identify trends within the own area of responsibility
  • Recognize the need to change 
  • Get to know helpful tools and use them specifically
  • Develop a strategy process
  • Work on specific situations of the participants 

Methods: talks, role plays, discussions, group works, case studies
Duration: 2 days
Number of participants: max. 12 

 
 

impuls! - We're here for you

Rödgener Str. 61, D - 35394 Gießen

Phone: +49 (0) 6 41 / 4 89 49
Mail : mail@impuls-training.de

 
 
 
 

Decision making and acting decisively is a permanent process in the daily business. 

This training will help participants to expand their authority and confidence in decision-making. It enables them to make decisions according to priority and to address the necessary measures with determination.

It is a very practical training using numerous practical exercises and tools around the topic of decision making and implementation. 

 

Content:

  • Expand the confidence in decision-making
  • Decide according priorities
  • Address necessary measures with determination
  • Understand the importance of decision-making ability and confidence 
  • Assume responsibility for employees and business objectives
  • Get to know tools of decision making and learn how to use them
  • Work on specific situations of the participants  

Methods: talks, role plays, discussions, group works, case studies
Duration: 2 days
Number of participants: max. 12 

 
 

impuls! - We're here for you

Rödgener Str. 61, D - 35394 Gießen

Phone: +49 (0) 6 41 / 4 89 49
Mail : mail@impuls-training.de

 
 
 
 

Objective:

Customer and interface orientation is very important for a company’s success. In this training, participants will be sensitized to work even stronger and consolidate their customer orientation (both their own and their employee’s / colleagues’). 

They learn to fully understand the central importance of internal customers. The participants are supposed to become more familiar in dealing with interfaces and to take responsibility for employees, colleagues and business objectives with pleasure.

 

Content:

  • Customer definition / customer understanding 
  • What is my understanding of customer orientation? Am I customer-oriented? 
  • Dealing with customers and business partners is in line with the mission statement 
  • Opportunities to improve customer orientation in theory and practice 
  • Dealing with interface partners within the company in a confident way in order to improve customer orientation
  • Dealing with customers and interface partners in a type-specific way (incl. personal short test)
  • Working on specific situations of the participants 

Methods: talks, role plays, discussions, group works, case studies
Duration: 2 days
Number of participants: max. 12 

 
 

impuls! - We're here for you

Rödgener Str. 61, D - 35394 Gießen

Phone: +49 (0) 6 41 / 4 89 49
Mail : mail@impuls-training.de

 
 
 
 

Objective:

Many executives spend much of their working time in meetings. Quiet often the invested time is disproportionate to the results. The introduction of standard procedures for the preparation, conduct and follow-up of meetings is in the foreground in this training module in order to achieve a meeting culture. 

The participants learn to conduct discussions and meetings in an efficient, target and result oriented and masterful way. They exercise methods and techniques to hold the lead even in difficult situations without being bossy. Special emphasis is given to the cooperative and partnership approach and by the same time to maximum effectiveness and compliance with time schedules.

We will exercise intensely to encourage and use the creative potential of the employees when it comes to collecting ideas or solving problems. 

 

Content:

  • Or­ga­ni­zation and preparation of meetings
  • Presentation of different meeting types
  • The role as a moderator
  • Mo­de­ra­ting techniques
  • How to deal with difficult or critical meeting participants
  • Creativity techniques 
  • Questioning techniques
  • Encourage creativity of the participants
  • Control of group processes in a results and participants oriented way
  • Retain the results obtained / protocol
  • Visualization means during the problem solving process to facilitate the decision making 

Methods: talks, role plays, discussions, group works, case studies
Duration: 2 days
Number of participants: max. 12 

 
 

impuls! - We're here for you

Rödgener Str. 61, D - 35394 Gießen

Phone: +49 (0) 6 41 / 4 89 49
Mail : mail@impuls-training.de

 
 
 
 

Objective:

Being involved in different projects is quite normal nowadays. The project manager is not in every case a superior to the other project team members. In some cases even the project team members might be in higher positions within the management hierarchy than the project manager himself. 

Central issue of this module is leading project teams without disciplinary authority (lateral leadership).

The participants in their role as project managers learn to act via personality instead hierarchy in a way that finally the objectives are achieved without ignoring the individual interests of the team members.  

 

Content:

  • Positioning of the „project management“
  • Tasks of the project manager
  • How to recruit members for the project team? 
  • Types of teams and team compositions
  • Actively selling projects 
  • Conducting / moderating project meetings 
  • Basics of interviewing techniques 
  • Personal impact / presentation / occurrence

Methods: talks, role plays, discussions, group works, case studies
Duration: 2 days
Number of participants: max. 12 

 
 

impuls! - We're here for you

Rödgener Str. 61, D - 35394 Gießen

Phone: +49 (0) 6 41 / 4 89 49
Mail : mail@impuls-training.de

 
 
 
 

Objective:

Selling means to “Get others excited about an idea”. A successful closing depends on a variety of factors. The right personal attitude plays a key role. Necessary behavioral patterns, tools and methods for successful selling can be learned and are part of this training. 

The participants learn to use the various sales tools and techniques according to customer and situation. Thus, they are able to act in very different situations appropriately. 

 

Content:

  • Meaning of attitude
  • Strenghtening the self-confidence
  • Sales strategy
  • Conversation techniques
  • Acquisition
  • Presentation

Methods: talks, role plays, discussions, group works, case studies
Duration: 2 days
Number of participants: max. 12 

 
 

impuls! - We're here for you

Rödgener Str. 61, D - 35394 Gießen

Phone: +49 (0) 6 41 / 4 89 49
Mail : mail@impuls-training.de

 
 
 
 

Objective:

The participants learn to be more conscious of their time and to better manage it. They realize causes of personal time pressures and by using scheduling techniques they learn to work more efficiently. The balancing act between work and private life is illustrated and a more holistic approach to time will be worked on. 

In addition, the difference between effective and efficient work is made clear. Delegation, prioritization and a personal action plan shall finally contribute to gain more time for what really matters.  

 

Contents:

  • Stress test as well as tips to reduce or control causes of stress
  • Test to analyze the individual attitude and approach to time 
  • Job analysis
  • Identify and eliminate “time thieves“Delegate in order to have more time; recognize and avoid reverse delegation
  • 10 recommendations for efficient time management
  • 10 tips for successful „Management by Zeitplanbuch“ (management via scheduling)
  • Techniques for improved time management (pareto principle, priority analysis, Eisenhower principle, ALPS method, etc.)
  • Time traps and ways to avoid them
  • Scheduling breaks according to one’s bio-rhythm preferences
  • Short and long term planning
  • Educational video „Mehr Zeit für das Wesentliche / „More time for the Essentials“ by Lothar J. Seiwert
  • Personal action plan for a better use of time

Methods: talks, role plays, discussions, group works, case studies
Duration: 2 days
Number of participants: max. 12 

 
 

impuls! - We're here for you

Rödgener Str. 61, D - 35394 Gießen

Phone: +49 (0) 6 41 / 4 89 49
Mail : mail@impuls-training.de

 
 
 
 

All employees with customer contact – be it in service, telephone customer service or complaint management play an important role in customer relations. 

 

Your benefit

You revise your skills in customer service and you will learn how to improve your personal impact. So you can analyze your weaknesses and eliminate them in order to finally have a better customer motivation.

 
 

impuls! - We're here for you

Rödgener Str. 61, D - 35394 Gießen

Phone: +49 (0) 6 41 / 4 89 49
Mail : mail@impuls-training.de

 
 
 
 

The way job interviews are handled is of vital importance for a company. Wrong decisions cost a lot of money, time and quality. The interviewer has to be a professional concerning the whole process from job advertisements to the job interview and has to be able to make decisions that bring the company forward.

 

Your benefit

You learn how to define a job profile, to create expressive job ads, to manage and structure job interviews and to make comprehensible decisions. You will learn to evaluate a candidate not only by his know-how and experience but also by his behaviour and moral values.

You develop tests for the applicants, which correspond to your corporate culture and increase decision accuracy. This training enables you to estimate more precisely the qualification expenditure to incorporate the new employee and whether this is justified.

 
 

impuls! - We're here for you

Rödgener Str. 61, D - 35394 Gießen

Phone: +49 (0) 6 41 / 4 89 49
Mail : mail@impuls-training.de

 
 
 
 

Objective:

This training module is designed for executives who want to improve their conflict management and communication skills in conflict situations was well as their expertise in conflict resolution. 

People with good conflict management skills and the ability for conflict resolution are very important in the professional and private life in order to keep constructive and harmonious relationships. 

The participants learn how to recognize and analyze conflicts and to develop resolution strategies. What has been learned can be practiced and deepened in a variety of exercises from the daily management routine.

 

Topics / contents

  • The meaning of conflict management
  • Definition and characteristics of conflicts
  • Analysis: What is my way of dealing with conflicts?
  • The personal attitude towards conflicts and its impact
  • Prevention of conflicts
  • Conflict resolution strategy
  • Goal oriented conflict discussions
  • Mediation: the 5 steps of mediation in conflict situations
  • Analysis and training of conflict situations by the participants 
  • Personal action plan to improve conflict behavior 

Methods: talks, role plays, discussions, group works, case studies
Duration: 2 days
Number of participants: max. 12 

 
 

impuls! - We're here for you

Rödgener Str. 61, D - 35394 Gießen

Phone: +49 (0) 6 41 / 4 89 49
Mail : mail@impuls-training.de

 
 
 
 
  • Analyse personal culture specific patterns of thinking and acting
  • Learn to understand the logic in different systems of thought for a smooth cooperation with people of different cultural backgrounds
 
 

impuls! - We're here for you

Rödgener Str. 61, D - 35394 Gießen

Phone: +49 (0) 6 41 / 4 89 49
Mail : mail@impuls-training.de

 
 
 
 
  • According to your individual requirements
 
 

impuls! - We're here for you

Rödgener Str. 61, D - 35394 Gießen

Phone: +49 (0) 6 41 / 4 89 49
Mail : mail@impuls-training.de